Return Merchandise Authorization (RMA) Request

Please complete this form to request an RMA for material purchased from Mars Lighting & Electrical Distribution either online or in-store. Our team will review your request and get back to you with next steps.

Customer Information

Customer Full Name *

Company Name (if applicable)

Email Address *

Phone Number *

Customer Address * Please include street, city, province/state, postal code, and country.

Preferred Contact Method

Order & Purchase Details

Invoice Number

Online Order Number (if applicable)

Date of Purchase

Date of Invoice

Purchased From

Dealer / Distributor Name (if applicable)

Product Information

Product Brand

Product Item Code / SKU *

Product Description

Quantity Being Returned *

Serial Number (if applicable)

Warranty & Issue Details

Is this a warranty claim?

Nature of the Problem

Detailed Description of the Problem * Please describe when the problem occurs, any error codes, noises, smells, or visible damage.

Troubleshooting Steps Already Taken

Checked wiring Checked power supply/breaker Rebooted device Reset device to defaults Verified load / connections Other

Links to Photos / Videos (optional)

Return Logistics

Preferred Return Method

Preferred Resolution

Urgency Level

Installer Name (optional)

Was the product installed by a licensed electrician?

Declaration

I confirm that the information provided is accurate and understand that non-warranty claims or damage due to misuse, incorrect installation, or physical damage may be subject to inspection or repair fees.

Customer Name (acts as digital signature) *

Date

Verification

To help prevent spam, please answer: What is 3 + 2? *

Récupération du mot de passe

Création de compte

Return Merchandise Authorization (RMA) Request

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