At MARS Lighting and Electrical Supplies. We value your satisfaction. Hence we ensure we provide high quality products as all times. We strongly believe in..
"The Bitterness of Poor Quality Remains Long After the Sweetness of Low Price is Forgotten"
However, there are certain times things don't go as plan and that the reason we are there to help with our easy return/exchange policy.
Sales Return Policy.
1. Return within 7 days of purchase for full refund, for any product that's not opened or installed. With full packaging and in sale-able condition.
2. Return with 15 days of purchase for exchange or store credit. for any product that's not opened or installed. With full packaging and in sale-able condition.
3. 30% Re-stocking fee is applied, on all returns beyond 15 days of purchase, or else its opened or installed.
4. No Returns, for any damaged products, or any products without packaging or in non sale-able condition.
5. Valid purchase invoice is required to be provided for any Returns.
Warranty Return Policy:
1. All our products are backed by well negotiated product quality warranty from our manufacturer/suppliers.
2. In all scenarios, standard product manufacturers warranty applies, that empowers our customers for product replacement, repairs, credit or upgrades.
3. Depending on product, our manufactures warranty vary between 1 year - 7 years.