Shipping Policy | MarsLED Canada
Shipping terms for MarsLED lighting and electrical supply orders across Canada.
At MarsLED, Mars Lighting and Electrical Distribution, reliable delivery matters for contractors, homeowners, electricians, builders, facility teams and project buyers. This policy explains free Ontario shipping, Canada-wide carrier rates, local delivery separation, pickup rules, delivery limitations, carrier responsibilities, damage reporting and order support.
Free Ontario Shipping
Eligible orders shipping within Ontario qualify for free shipping when the order subtotal is over $250 before applicable taxes, fees, discounts, delivery charges or special handling adjustments.
- Free shipping applies only to eligible Ontario shipping addresses.
- The order subtotal must be over $250 before applicable taxes and fees.
- Oversized, heavy, fragile, special-order, vendor-direct or restricted items may not qualify.
- Free shipping does not apply to local delivery, rush delivery, special delivery requests or pickup-related services.
- MarsLED reserves the right to review, adjust or decline free shipping where an order requires special freight or manual handling.
Shipping Outside Ontario
MarsLED ships across Canada. For provinces and territories outside Ontario, shipping rates are generally calculated using live carrier rates at checkout.
- Rates may vary by destination, product size, product weight, order quantity and carrier availability.
- Remote, rural, northern or limited-access destinations may require additional time, cost or manual review.
- Some oversized, heavy or vendor-direct products may require a separate shipping quote.
- Shipping charges may not include duties, fees or charges outside MarsLED’s control where applicable.
Shipping vs Local Delivery
Shipping and local delivery are separate services. Shipping is handled through third-party carriers for Canada-wide delivery. Local delivery is available only in select MarsLED service areas on eligible orders.
Carrier Shipping
Used for Canada-wide delivery through third-party carriers. Rates and timing depend on carrier service, destination and product details.
Local Delivery
Available in select Milton and Kitchener-Waterloo-Cambridge service areas on eligible orders over $150.
Local Pickup
Milton pickup is on-call only. No walk-in retail storefront is available at this time.
Order Processing & Shipping Estimates
MarsLED makes reasonable efforts to process and ship orders in a timely manner, subject to product availability, order verification, payment authorization, warehouse/vendor processing, carrier pickup schedules and destination.
- Shipping dates, delivery windows and transit times are estimates only and are not guaranteed.
- Orders may be delayed by stock availability, payment verification, carrier capacity, weather, holidays, address issues or events beyond MarsLED’s control.
- Backordered, special-order, vendor-direct or bulk items may ship separately or later than in-stock items.
- MarsLED may contact the customer before fulfillment if shipping requires clarification, manual quote, substitution, partial shipment or additional approval.
Shipping Terms & Conditions
By placing an order with MarsLED that requires shipping, the customer agrees to the following shipping terms and conditions:
Carrier Responsibility & Delivery Risk
- Once an order has been packed, labeled, picked up, scanned or accepted by a carrier, delivery timing and handling are subject to carrier policies and performance.
- MarsLED is not responsible for carrier delays, weather delays, service disruptions, missed delivery attempts, route changes or other circumstances outside MarsLED’s direct control.
- Lost, stolen, misdelivered or delayed shipments may require a carrier investigation before a resolution can be confirmed.
Customer Address & Delivery Access
- The customer is responsible for providing a complete and accurate shipping address, including unit number, buzzer code, phone number and delivery instructions where needed.
- Incorrect, incomplete or inaccessible delivery information may result in delays, redelivery fees, return shipping charges or order cancellation costs.
- If a shipment is returned because of address error, refusal, missed delivery or failure to collect, the customer may be responsible for outbound shipping, return shipping and restocking or handling fees.
Damage, Shortage & Inspection
- Customers should inspect shipments promptly upon delivery.
- Visible damage, missing cartons or shipping shortages should be reported to MarsLED as soon as possible with order number, photos and packaging details.
- Please keep all original packaging, labels, cartons and damaged items until the claim is reviewed.
- Failure to keep packaging or provide claim information may limit MarsLED’s ability to assist with carrier or supplier claims.
Oversized, Heavy & Special Items
- Oversized, heavy, fragile, palletized, vendor-direct, special-order or non-standard items may require manual freight review.
- Shipping rates shown at checkout may be subject to adjustment if the item requires special handling or freight service.
- MarsLED reserves the right to contact the customer before fulfillment if additional shipping cost, delivery limitation or carrier restriction applies.
How Shipping Works
Place your order
Shop online and enter your complete shipping address at checkout.
Shipping calculated
Ontario orders over $250 may show free shipping if eligible. Other regions may show live carrier rates.
Order reviewed
Orders are reviewed based on availability, payment, product size, carrier service and shipping requirements.
Carrier delivery
Transit timing depends on the carrier, destination, product size and order details.
Backorders, Partial Shipments & Vendor-Direct Products
Some items may be fulfilled from MarsLED stock, supplier stock, vendor warehouses or partner distribution channels. Product availability may change without notice.
- Orders containing multiple items may ship separately.
- Backordered or special-order products may require additional fulfillment time.
- Vendor-direct shipments may follow vendor warehouse processing and carrier schedules.
- MarsLED may contact the customer if an item is unavailable, delayed or requires a substitution or approval.
Products We Ship
MarsLED ships a wide range of lighting and electrical supply products across Canada, subject to availability, size, weight, carrier limitations and policy restrictions.
Policy Updates & Limitations
MarsLED may update this Shipping Policy from time to time without prior notice. The policy shown on this page at the time of order review or fulfillment may apply to the shipment. Nothing in this policy limits rights or remedies that cannot be limited under applicable consumer protection laws.
This policy is intended to explain MarsLED shipping practices and customer responsibilities. It should be read together with MarsLED’s Returns & Refunds policy, Local Pickup & Delivery page, product pages, checkout terms and any written communication provided by MarsLED regarding a specific order.
Shipping Policy FAQ
Do you ship outside Ontario?
Yes. MarsLED ships across Canada, including Canadian provinces and territories. Outside Ontario, live carrier rates may apply at checkout.
Is free shipping only available in Ontario?
Yes. Free shipping applies to eligible orders over $250 shipped within Ontario. Other provinces and territories may receive live carrier rates at checkout.
Are delivery dates guaranteed?
No. Shipping and delivery dates are estimates only and are not guaranteed. Carrier delays, weather, service disruptions, address issues and other factors may affect delivery timing.
What happens if my package is lost, stolen or misdelivered?
Lost, stolen or misdelivered shipments may require a carrier investigation. Contact MarsLED with your order number and details so we can review the issue and assist where possible.
What should I do if my shipment arrives damaged?
Keep the product, cartons, labels and packaging. Contact MarsLED as soon as possible with your order number, photos and delivery details so the issue can be reviewed.
Is local delivery the same as shipping?
No. Local delivery is separate from carrier shipping. Local delivery is available only in select Milton and Kitchener-Waterloo-Cambridge service areas on eligible orders.
Do you offer 3-hour rapid delivery?
No standard 3-hour rapid delivery guarantee is offered. Local delivery timing must be confirmed by MarsLED and depends on availability, location and order details.
Who should I contact for shipping questions?
Contact the MarsLED order desk at 1-833-277-6277 for shipping, pickup, delivery, product availability or order support.
Need help with shipping or delivery?
Contact MarsLED before placing your order if you need help with shipping rates, local delivery, pickup, oversized items, damaged shipments, carrier questions or product availability.